Policy
Support and Maintenance
Draft — pending owner review
How support requests are handled after delivery.
Reporting an issue
Issues are reported through the agreed contact channel with a description, screenshots and a link where possible. Requests are reviewed against the agreed support coverage and the original project scope.
What support covers
Support covers investigated faults and reasonable assistance within the agreed coverage. It does not automatically include new features, redesigns, content changes, third-party service outages or issues caused by client-side edits.
Additional work
If a request requires extra development, a paid third-party service or work outside the agreed scope, the requirements and costs are explained before proceeding. No fixed response time or unlimited warranty is promised unless separately agreed in writing.
Future updates
Clients can request future updates at any time. Maintenance, new features and integrations may require a separate quotation, agreed before work begins.
Pending owner confirmation
- Support window after delivery
- Response time commitment (if any)
- Maintenance retainer pricing
Note
This document is a working draft prepared for clarity, not legal advice. The owner should confirm the flagged items and have the final terms reviewed before relying on them commercially.
